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Trading Zones and Interactional ExpertiseCreating New Kinds of Collaboration$
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Michael E. Gorman

Print publication date: 2010

Print ISBN-13: 9780262014724

Published to MIT Press Scholarship Online: August 2013

DOI: 10.7551/mitpress/9780262014724.001.0001

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Service Science: A New Expertise for Managing Sociotechnical Systems

Service Science: A New Expertise for Managing Sociotechnical Systems

Chapter:
(p.75) 5 Service Science: A New Expertise for Managing Sociotechnical Systems
Source:
Trading Zones and Interactional Expertise
Author(s):

Michael E. Gorman

Jim Spohrer

Publisher:
The MIT Press
DOI:10.7551/mitpress/9780262014724.003.0005

This chapter examines whether service science, management, and engineering (SSME) will evolve into a distinct expertise community, or whether it will remain primarily an interactional expertise. The discussions cover the service scientist as an interactional expert; trading zones; creating IT that facilitates trading zones; when participants disagree on the type of trading zone; ethical issues in SSME; and whether SSME is an esoteric or an interactional expertise.

Keywords:   service scientists, management, engineering, SSME, interactional expertise, trading zones

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