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Trading Zones and Interactional ExpertiseCreating New Kinds of Collaboration$
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Michael E. Gorman

Print publication date: 2010

Print ISBN-13: 9780262014724

Published to MIT Press Scholarship Online: August 2013

DOI: 10.7551/mitpress/9780262014724.001.0001

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Service Science: A New Expertise for Managing Sociotechnical Systems

Service Science: A New Expertise for Managing Sociotechnical Systems

(p.75) 5 Service Science: A New Expertise for Managing Sociotechnical Systems
Trading Zones and Interactional Expertise

Michael E. Gorman

Jim Spohrer

The MIT Press

This chapter examines whether service science, management, and engineering (SSME) will evolve into a distinct expertise community, or whether it will remain primarily an interactional expertise. The discussions cover the service scientist as an interactional expert; trading zones; creating IT that facilitates trading zones; when participants disagree on the type of trading zone; ethical issues in SSME; and whether SSME is an esoteric or an interactional expertise.

Keywords:   service scientists, management, engineering, SSME, interactional expertise, trading zones

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