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Sheffi, Y. (2015-10-23). Reducing the White-Space. In The Power of Resilience: How the Best Companies Manage the Unexpected. : The MIT Press. Retrieved 1 Jul. 2022, from https://mitpress.universitypressscholarship.com/view/10.7551/mitpress/9780262029797.001.0001/upso-9780262029797-chapter-003.