Cognitive Work Analysis: Dimensions for Analysis
Cognitive Work Analysis: Dimensions for Analysis
Cognitive work analysis (CWA) is a context- and work-centered conceptual framework that guides an analysis of cognitive work leading to design requirements. Under CWA, any activity that requires decision making is considered “cognitive work.” Given its emphasis on explicit analysis of the constraints impressed upon actors by the work ecology, CWA provides an ecological approach to the study of human information interaction (HII). This chapter describes CWA’s dimensions of analysis and discusses its potential application to information systems design. There are five dimensions of analysis: analysis of the work environment, the work domain analysis, activity analysis, organizational analysis, and analysis of actors’ resources and values.
Keywords: cognitive work analysis, cognitive work, context, human information interaction, dimensions, information systems, systems design, work environment, work domain, actors
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