- Title Pages
- Dedication
- Preface
- Acknowledgments
- I Introduction to Human Information Interaction
- 1 Basic Concepts
- 2 What Is Human Information Interaction?
- II Conceptual Constructs and Themes in Information-Seeking Behavior
- 3 Theoretical Constructs and Models in Information-Seeking Behavior
- 4 Information Need and the Decision Ladder
- 5 Five Search Strategies
- III Conceptual Traditions in Human Information Behavior
- 6 Two Generations of Research
- 7 In-Context Research
- 8 Theoretical Traditions in Human Information Behavior
- IV Human Information Behavior and Systems Design
- 9 Interlude: Models and Their Contribution to Design
- 10 Human Information Behavior and Information Retrieval: Is Collaboration Possible?
- 11 Cognitive Work Analysis: Dimensions for Analysis
- 12 Cognitive Work Analysis: Harnessing Complexity
- V An Ecological Approach to Information Behavior: Conclusions
- 13 Enhancing the Impact of Research in Human Information Interaction
- Glossary
- Abbreviations
- References
- Index of Authors
- Index of Topics
Cognitive Work Analysis: Harnessing Complexity
Cognitive Work Analysis: Harnessing Complexity
- Chapter:
- (p.241) 12 Cognitive Work Analysis: Harnessing Complexity
- Source:
- Human Information Interaction
- Author(s):
Raya Fidel
- Publisher:
- The MIT Press
Cognitive work analysis (CWA) can address the complexity of human information interaction by parceling out the investigated phenomenon while preserving the relationships among the resulting parts. The CWA dimensions suggest that attributes may be organizational, cultural or individual, or determined by the work and subject domains. To harness complexity, CWA provides analytical tools for each dimension, such as the analysis of actors’ resources and values, strategies analysis, and decision analysis. Decision analysis, task analysis, and work environment analysis are all carried out using an abstraction hierarchy tool that provides a means-ends analysis.
Keywords: cognitive work analysis, complexity, human information interaction, dimensions, decision analysis, task analysis, work environment, abstraction hierarchy, means-ends analysis
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- Title Pages
- Dedication
- Preface
- Acknowledgments
- I Introduction to Human Information Interaction
- 1 Basic Concepts
- 2 What Is Human Information Interaction?
- II Conceptual Constructs and Themes in Information-Seeking Behavior
- 3 Theoretical Constructs and Models in Information-Seeking Behavior
- 4 Information Need and the Decision Ladder
- 5 Five Search Strategies
- III Conceptual Traditions in Human Information Behavior
- 6 Two Generations of Research
- 7 In-Context Research
- 8 Theoretical Traditions in Human Information Behavior
- IV Human Information Behavior and Systems Design
- 9 Interlude: Models and Their Contribution to Design
- 10 Human Information Behavior and Information Retrieval: Is Collaboration Possible?
- 11 Cognitive Work Analysis: Dimensions for Analysis
- 12 Cognitive Work Analysis: Harnessing Complexity
- V An Ecological Approach to Information Behavior: Conclusions
- 13 Enhancing the Impact of Research in Human Information Interaction
- Glossary
- Abbreviations
- References
- Index of Authors
- Index of Topics
