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Human Information InteractionAn Ecological Approach to Information Behavior$
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Raya Fidel

Print publication date: 2012

Print ISBN-13: 9780262017008

Published to MIT Press Scholarship Online: August 2013

DOI: 10.7551/mitpress/9780262017008.001.0001

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Cognitive Work Analysis: Harnessing Complexity

Cognitive Work Analysis: Harnessing Complexity

(p.241) 12 Cognitive Work Analysis: Harnessing Complexity
Human Information Interaction

Raya Fidel

The MIT Press

Cognitive work analysis (CWA) can address the complexity of human information interaction by parceling out the investigated phenomenon while preserving the relationships among the resulting parts. The CWA dimensions suggest that attributes may be organizational, cultural or individual, or determined by the work and subject domains. To harness complexity, CWA provides analytical tools for each dimension, such as the analysis of actors’ resources and values, strategies analysis, and decision analysis. Decision analysis, task analysis, and work environment analysis are all carried out using an abstraction hierarchy tool that provides a means-ends analysis.

Keywords:   cognitive work analysis, complexity, human information interaction, dimensions, decision analysis, task analysis, work environment, abstraction hierarchy, means-ends analysis

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