Viral Marketing on Facebook for a New Open Innovation Platform
Viral Marketing on Facebook for a New Open Innovation Platform
This chapter examines the use of social media for open innovation and describes a project involving viral marketing on the social networking site Facebook. It proposes guidelines for organizations trying to conceptualize and implement viral marketing campaigns in social networks and highlights the importance of a careful analysis of customer needs and behavior on the development of the unserAller open innovation platform. This chapter suggests that leaders of these types of projects should go beyond easily implemented advertising campaigns in order to set their campaign apart and make it recognizable.
Keywords: open innovation, viral marketing, Facebook, social media, customer needs, customer behavior, advertising campaigns, unserAller
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