Leading Innovation
Leading Innovation
This chapter discusses the open innovation project of mobile phone service company O2. It describes how open access to performance and other information was a key aspect of achieving profitability and discusses the most mportant characteristics of OI project leadership. It suggests that leaders must be able to lead by example and encourage employees to use their emotional energy. This chapter also explains that leadership challenges should be expected to increase as organizations become more open to inputs.
Keywords: open innovation, O2, mobile phone service, access to performance information, profitability, leadership, emotional energy
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