Exploitation is the process by which people retrieve the information that they have kept and managed. This chapter reviews different retrieval strategies, contrasting manual folder navigation with search. Unlike search, navigation requires that users actively organize their information to promote future retrieval. Mismatches sometimes occur between the retrieval structures users create when they first store information and the methods they actually use for retrieval; people can create structures that are not used because there are easier ways to access information. There are important regularities in retrieval, including a bias for recent information, and for frequently accessed information.
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