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The Science of Managing Our Digital Stuff$
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Ofer Bergman and Steve Whittaker

Print publication date: 2016

Print ISBN-13: 9780262035170

Published to MIT Press Scholarship Online: May 2017

DOI: 10.7551/mitpress/9780262035170.001.0001

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(p.79) 4 Exploitation
The Science of Managing Our Digital Stuff

Ofer Bergman

Steve Whittaker

The MIT Press

Exploitation is the process by which people retrieve the information that they have kept and managed. This chapter reviews different retrieval strategies, contrasting manual folder navigation with search. Unlike search, navigation requires that users actively organize their information to promote future retrieval. Mismatches sometimes occur between the retrieval structures users create when they first store information and the methods they actually use for retrieval; people can create structures that are not used because there are easier ways to access information. There are important regularities in retrieval, including a bias for recent information, and for frequently accessed information.

Keywords:   Exploitation, Navigation, Search, Recency, frequency

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