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Living in a Material WorldEconomic Sociology Meets Science and Technology Studies$
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Trevor Pinch and Richard Swedberg

Print publication date: 2008

Print ISBN-13: 9780262162524

Published to MIT Press Scholarship Online: August 2013

DOI: 10.7551/mitpress/9780262162524.001.0001

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PRINTED FROM MIT PRESS SCHOLARSHIP ONLINE (www.mitpress.universitypressscholarship.com). (c) Copyright The MIT Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in MITSO for personal use.date: 02 August 2021

Transfer Troubles: Outsourcing Information Technology in Higher Education

Transfer Troubles: Outsourcing Information Technology in Higher Education

(p.374) (p.375) 12 Transfer Troubles: Outsourcing Information Technology in Higher Education
Living in a Material World

Nicholas J. Rowland

Thomas F. Gieryn

The MIT Press

This chapter focuses on the outsourcing of information technology to external vendors that sell diverse packages of software for data management. However, colleges and universities have started to outsource a wide range of auxiliary services in order to save money and enhance performance. The chapter presents the case of Indiana University, which has traded in its long-standing legacy of information systems for new integrated software packages marketed by PeopleSoft, a vendor of Enterprise Resource Planning systems. New institutional economists believe that transfer troubles in outsourcing result from cost–benefit decision-making by the two organizations involved, a university and a vendor. A fit gap emerged when the Kelley School of Business tried to transfer the registration procedures for its I-Core program from Indiana University’s legacy system to PeopleSoft.

Keywords:   outsourcing, information technology, education, Indiana University, costs

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