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Living in a Material WorldEconomic Sociology Meets Science and Technology Studies$
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Trevor Pinch and Richard Swedberg

Print publication date: 2008

Print ISBN-13: 9780262162524

Published to MIT Press Scholarship Online: August 2013

DOI: 10.7551/mitpress/9780262162524.001.0001

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PRINTED FROM MIT PRESS SCHOLARSHIP ONLINE (www.mitpress.universitypressscholarship.com). (c) Copyright The MIT Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in MITSO for personal use.date: 02 August 2021

Transfer Troubles: Outsourcing Information Technology in Higher Education

Transfer Troubles: Outsourcing Information Technology in Higher Education

Chapter:
(p.374) (p.375) 12 Transfer Troubles: Outsourcing Information Technology in Higher Education
Source:
Living in a Material World
Author(s):

Nicholas J. Rowland

Thomas F. Gieryn

Publisher:
The MIT Press
DOI:10.7551/mitpress/9780262162524.003.0013

This chapter focuses on the outsourcing of information technology to external vendors that sell diverse packages of software for data management. However, colleges and universities have started to outsource a wide range of auxiliary services in order to save money and enhance performance. The chapter presents the case of Indiana University, which has traded in its long-standing legacy of information systems for new integrated software packages marketed by PeopleSoft, a vendor of Enterprise Resource Planning systems. New institutional economists believe that transfer troubles in outsourcing result from cost–benefit decision-making by the two organizations involved, a university and a vendor. A fit gap emerged when the Kelley School of Business tried to transfer the registration procedures for its I-Core program from Indiana University’s legacy system to PeopleSoft.

Keywords:   outsourcing, information technology, education, Indiana University, costs

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